SHOPPING INFORMATION
Can a visitor place an order or do we have to set up an account to place an order?
Account setup is optional for placing orders. However, registered users enjoy exclusive discounts, wishlist features, and order history. You can choose to create an account during checkout
I have forgotten my password/ or wish to change it. How do I do so?
To change your password, simply log in to your account, and you can update it easily.
If you’ve forgotten your password, select the ‘Lost my password’ option to initiate a password reset
Can I place an order over the phone?
For security and confidentiality, we do not accept orders over the phone. We offer multiple secure payment options including PayPal, direct bank transfer, Visa, and Mastercard. For payment details, we recommend sharing them via email to ensure data protection.
Why do you not have phone support?
Our website is continuously monitored to deliver top-notch service. By omitting a receptionist, we redirect savings towards offering affordable shopping experiences.
How do I contact Modern furniture Sydney if there is any problem with my order?
You can contact our customer service team by sending an email to info@modernfurnituresydney.com.au Or You can also send us your query through form or chat from our website.
ORDER INFORMATION
How long do you take to deliver an order?
Your order typically arrives within 5-7 working days, with possible exceptions for certain regions. Orders placed before 10 AM are dispatched the same day; those after 10 AM go out the next day. During peak seasons, delays may occur, but rest assured, your patience will be rewarded.
How do I track my order?
Feel free to reach out via email for tracking details, providing you with the means to monitor and trace the progress of your order.
How long do you take to deliver an order?
Your order typically arrives within 5-7 working days, with possible exceptions for certain regions. Orders placed before 10 AM are dispatched the same day; those after 10 AM go out the next day. During peak seasons, delays may occur, but rest assured, your patience will be rewarded.
May I know what is a back order?
If a high-demand product is out of stock, you can place an order and opt to wait until the stock arrives. During this wait, your order is considered on backorder.